Refund Policy

Effective Date: 09/28/2024

1. Overview
At artnex.shop, we strive to provide the highest quality digital products. However, due to the nature of digital goods, all sales are final, and we do not offer refunds.

2. Exceptions
We may offer refunds or exchanges under the following circumstances:
- Defective Products: If the digital file you receive is corrupted or unusable, we will provide a replacement.
- Unauthorized Transactions: If you believe a purchase was made without your consent, please contact us immediately.

3. How to Request a Refund
If you meet the criteria for a refund, please contact our customer service team at contact@artnex.shop within 7 days of purchase. Provide your order number and a detailed explanation of the issue.

4. Refund Processing
If a refund is approved, it will be processed within 3 business days, and the funds will be returned to your original method of payment.

5. Changes to This Policy
We may update this Refund Policy at any time. Please review this policy periodically for any changes.

6. Contact Us
If you have any questions or need assistance, please contact us at contact@artnex.shop.